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3586348 - Unable to login to System (CMC/BI launch pad) since database password change

Symptom

Unable to login to ABIT ( CMC/BI launch pad) after changing the database password 

  • Since changing CMS DB password,  SIA has not been able to start servers (CMS).
  • We can see that CMS fails to startup fully  – whether regular or temporary
  • From CMS logs, We can see CMS running queries and eventually leading to failure
  • None of scripts work either  - like serverconfig, change cluster, recreate node or new node…
  • CMS logs show (DatabaseSubsystem_impl.cpp:13383). (0 : DatabaseSubsystem::GetCryptographicKey: Need to reload cryptographic key so perform a retry. See code for comment.).‑
  • All below have been tried but fails with same error on the cms server
    • Recreate cluster key
    • Recreate node
    • Create a  new node
    • Delete all SIA nodes and servers from database, clear all _boe files and try adding a new node – but still fails


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Environment

SAP BusinessObjects BI Platform 4.3 SP4 P4
RHEL 9.2
Database Oracle 19C

Product

SAP BusinessObjects Business Intelligence platform 4.3

Keywords

BI 4.x CMS server startup initialize fail cryptographic key decrypt exception , KBA , BI-BIP-SRV , CMS / Auditing issues (excl. 3rd Party Authentication) , Problem

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