SAP Knowledge Base Article - Public

3586378 - SAP SuccessFactors Payroll - Offboarding Data Export Fails after triggering it

Symptom

After executing the Offboarding data export process, this ends with a status of "failed".

Environment

SAP SuccessFactors Payroll

Reproducing the Issue

  1. Initiate the offboarding data export process.
  2. Observe the process status.

Cause

The tenant status is not set to offboarded, which is required for this operation.

Resolution

Data Export is only allowed when the tenant is offboarded, which will lead to special user permissions. If the user does not have these permissions, the process is marked failed.

See Also

Keywords

Offboarding, Data Export, Failed, SAP SuccessFactors Payroll, Tenant Status, Object Store Instance Service Manager. , KBA , LOD-SF-PY , Project: SAP SuccessFactors Payroll , How To

Product

SAP SuccessFactors Payroll all versions