SAP Knowledge Base Article - Public

3586466 - Issue with I-9 Reverification for employees hired outside of Onboarding - Onboarding.

Symptom

  • Issue encountered when trying to perform I-9 Reverification for employees hired outside of Onboarding.
  • Error "???Saving of 1 I9AuditTrail throwed a Exception???" is displayed when attempting to manually create an I9 Audit Trail.

Environment

SAP SuccessFactors Onboarding

Cause

Do not have I9 information collected for onboardees through Onboarding.

Resolution

  1. Please use REST API for migrating third-party I-9 data. Refer to the guide for more details: Migrating Form I-9 Data from a Third-Party System
  2. The error is due to not providing value for Sequence Number field. Sequence Number should be not null, please kindly provide Sequence Number and created I-9 Audit Trail record again.
  3. Basically, the value should be = latestSeqNo+1, where latestSeqNo is the biggest value for the user in I-9 Audit Trail records. 
    • E.g.: If user has two I-9 Audit Trail records:
    • 1) seqNo = 1
    • 2) seqNo = 2
    • Then you should put seqNo = 3 as a value for the next record and so on. (Hence if user has no I-9 Audit Trail record, then should put value as "1".)
  4. Please kindly follow below steps:
    1. Go to Manage Data > Create New > I-9 Audit Trail
    2. Maintain below fields:
      • Audit Trail ID (Can put random UUID without hyphens all caps; Refer to the format of other I-9 Audit Trail records)
      • UserId
      • Sequence Number
      • Status (should be marked as "SECTION2_SIGNED")
      • Employment Eligibility Expiration Date (should be not null)
    3. Post that, the I-9 Reverification job will create the I-9 reverification process when needed.
       

See Also

Migrating Form I-9 Data from a Third-Party System

Keywords

SAP SuccessFactors, Onboarding 2.0, OBX, Section-3, Reverification, I9 Audit Trail, Error, REST API, Third-Party I-9 Data, Migrating Form I-9 Data, outside of onboarding, seqNo, Sequence Number , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Problem

Product

SAP SuccessFactors Onboarding all versions