3586505 - 'The action CONFIRM_DEPOSIT is not possible. Refresh the screen and try again. If the problem persists, report an incident.' Error While Posting Payment Allocation

Error message is raised when trying to post a payment allocation tied to a bank statement item:

'The action CONFIRM_DEPOSIT is not possible. Refresh the screen and try again. If the problem persists, report an incident.'

SAP Business ByDesign

1. Navigate to the Payment Management work center.
2. Go to the Payment Allocation view.
3. Find and open allocation ID AAA (AAA means the payment allocation ID) with status In Preparation.
4. Click Post.
5. The error message is displayed: 'The action CONFIRM_DEPOSIT is not possible. Refresh the screen and try again. If the problem persists, report an incident.'

There's a technical inconsistency. The issue is due to a duplicate record that appears when trying to post the payment allocation. This duplicate record has type 1571. If there is a type 1571 (which represents Allocation to G/L Account) there should be a CashFlowExpenseAndReceiptExplanation node under this type. If this node is not present, the UI triggers a dump.

Please report a case to SAP Support providing your approval for backend fix.

The faulty item will be removed from backend to clear the inconsistency for the payment allocation AAA.

As a result, the payment allocation will be posted to accounting via a journal entry.

Payment Allocation, Bank Statement Allocation, Error Message, Confirm Deposit, Duplicate Record, Backend Fix. , KBA , AP-PAY-PAL , Payment Allocation , Problem