Symptom
Error message is raised when trying to post a payment allocation tied to a bank statement item:
'The action CONFIRM_DEPOSIT is not possible. Refresh the screen and try again. If the problem persists, report an incident.'
Environment
SAP Business ByDesign
Reproducing the Issue
- Navigate to the Payment Management work center.
- Go to the Payment Allocation view.
- Find and open allocation ID AAA (AAA means the payment allocation ID) with status In Preparation.
- Click Post.
- The error message is displayed: 'The action CONFIRM_DEPOSIT is not possible. Refresh the screen and try again. If the problem persists, report an incident.'
Cause
There's a technical inconsistency. The issue is due to a duplicate record that appears when trying to post the payment allocation. This duplicate record has type 1571. If there is a type 1571 (which represents Allocation to G/L Account) there should be a CashFlowExpenseAndReceiptExplanation node under this type. If this node is not present, the UI triggers a dump.
Resolution
Please report a case to SAP Support providing your approval for backend fix.
The faulty item will be removed from backend to clear the inconsistency for the payment allocation AAA.
As a result, the payment allocation will be posted to accounting via a journal entry.
See Also
Keywords
Payment Allocation, Bank Statement Allocation, Error Message, Confirm Deposit, Duplicate Record, Backend Fix. , KBA , AP-PAY-PAL , Payment Allocation , Problem