3586522 - Credit Memo is Not Created Referenced to a Invoice via Web Service in the System

When trying to create a Credit Memo referenced to a already existing Invoice via Web Service, the execution does not occur successfully in the system.

SAP Business ByDesign

1. Open the SOAP UI.
2. Execute the payload to create the Credit Memo referenced to a Invoice.
3. Logon to the Business ByDesign system.
4. Go to the Customer Invoice Work Center.
5. Go to the Invoice Documents View.
6. Filter for All Invoice Documents.
7. Search for the Invoice ID ABC. (Where ABC represents the Invoice ID)
8. Open, Select View All.
9. Navigate to the Document Flow tab.

The Credit Memo is not displayed as a follow up from the Invoice document.

Currently it is not possible to link an External Customer Invoice Request (Invoice/Credit Memo) created via the web service ManageCustomerInvoiceRequestIn to preexisting invoices in the system.

This is the current standard system behavior in the system.

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