3586530 - 'Failed to process file {zipfilename}'/'Impex didn't run successfully'/'Can not find file' errors when uploading zip file to hot folder for Media import

Symptom

Uploading a zip file containing images following the structure mentioned in Importing Media Files Using Unzip Channels throws the below error:

INSERT_UPDATE Media;mediaFormat(qualifier);code[unique=true];mime[default='image/jpeg'];catalogversion(catalog(id[default=masterCatalog]),version[default='Online'])[unique=true,default=masterCatalog:Online];folder(qualifier)[default=images];realfilename;@media[translator=de.hybris.platform.impex.jalo.media.MediaDataTranslator];isHotFolderImport[default=true]
,,,,Can not find file: /opt/hybris/data/acceleratorservices/import/master/unzipped/763a2e98-1d71-3188-f797-3eee10357a9e/myimage/1200Wx1200H/2OK39YY00F.jpg;1200Wx1200H;2OK39YY00F.jpg;;;;2OK39YY00F.jpg;file:/opt/hybris/data/acceleratorservices/import/master/unzipped/763a2e98-1d71-3188-f797-3eee10357a9e/myimage/1200Wx1200H/2OK39YY00F.jpg;
,,,,Can not find file: /opt/hybris/data/acceleratorservices/import/master/unzipped/763a2e98-1d71-3188-f797-3eee10357a9e/myimage/1200Wx1200H/2OK39YY00F.jpg;1200Wx1200H;2OK39YY00F.jpg;;;;2OK39YY00F.jpg;file:/opt/hybris/data/acceleratorservices/import/master/unzipped/763a2e98-1d71-3188-f797-3eee10357a9e/myimage/1200Wx1200H/2OK39YY00F.jpg;

Environment

SAP Commerce Cloud

Product

SAP Commerce Cloud 2211

Keywords

Failed to process file, Impex didn't run successfully, Can not find file, /opt/hybris/data/acceleratorservices/import/master, hot folder, hotfolder, images.zip, myimage.zip, import media, Media importing, zip file, upload, impex error , KBA , CEC-SCC-CLA-ENV-CST , Cloud Storage , Problem

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