SAP Knowledge Base Article - Public

3586751 - Invalid manager validation in job information during ESS transaction

Symptom

Invalid manager validation in job information during ESS/MSS transaction. If a user has inactive manager, system throws a warning message stating manager is inactive during ESS and MSS transaction.

Validation Message: 'User XXX (*userID*) has an inactive manager, YYY (*userID*), as of mm/dd/YY. The manager provided in the record has the status Retired, which means they are inactive.' 

Environment

SAP SuccessFactors Employee Central

Reproducing the Issue

  • Ensure inactive manager is assigned to any user.
  • As a 'User', Go to 'My Employee File' > Take Action > Change Job and Compensation Info > Create a record as of today or any future date and set any field in job information and save.
  • Warning message 'User XXX (*userID*) has an inactive manager, YYY (*userID*), as of mm/dd/YY. The manager provided in the record has the status Retired, which means they are inactive.' will be thrown. 

Cause

This is a designed validation to avoid Inactive managers in Job Information. 

Resolution

The validation is expected currently in ESS and MSS transaction if the user has inactive manager.

However, product enhancement is in place to trigger the validation only during MSS action and release date is not yet confirmed.

Enhancement request can be submitted in our influence request portal at https://influence.sap.com/sap/ino/.

Keywords

"User XXX (*userID*) has an inactive manager, YYY (*userID*), as of mm/dd/YY. The manager provided in the record has the status Retired, which means they are inactive.", termination record, warning message, validation, inactive manager, ESS, MSS , KBA , LOD-SF-EC-JOB-UI , History UI & MSS UI , Product Enhancement

Product

SAP SuccessFactors HCM Core 2411