SAP Knowledge Base Article - Public

3586955 - Timesheet import alert: An object (EmployeeTimeSheet) with this external code was update in the meantime, please refresh

Symptom

When opening a timesheet you receive the following error

Your timesheet entries were not successfully imported. Please contact your administrator.
Reason: An object (EmployeeTimeSheet) with this external code (***) was update in the meantime, please refresh

Environment

  • Employee Central Core
  • Time Tracking

Reproducing the Issue

  1. Open a timesheet for an affected employee
  2. After loading or when making an entry, the error is received

Cause

This error can be caused by an update to times being run while there already is a record actively being imported.
This is causing the conflict. As the user would not have visibility on this, it would be very difficult to avoid or predict.

Resolving these alerts will have to be done manually for the time being.
We are working on an alert improvement to avoid this in future releases but
at this point in time, we do not have a timeline for this enhancement. 

Resolution

  1. Verify that current timesheet data is correct
  2. Check manage data > external time data to ensure no record is in error status for this employee
  3. Reprocess alert in time alert interface
  4. After verifying data is correct but error persists, go to Time Management Alert in manage data and open the record for this timesheet
  5. Delete the alert

Keywords

import conflict , KBA , LOD-SF-EC-TMS , Time Sheet , Problem

Product

SAP SuccessFactors HCM Core 2411