SAP Knowledge Base Article - Public

3587077 - How To Change Custom and Standard Field Properties under Extensibility Administration for Case Entity

Symptom

You would like to understand how to change the properties of custom and standard fields of the case entity using the extensibility administration in SAP Service Cloud Version 2.

Environment

SAP Sales and Service Cloud Version 2.

Resolution

It is possible to manipulate the field properties using the Dynamic Properties rules for the case entity under the Extensibility Administration, following the steps below:

  1. Logon to the SAP Sales and Service Cloud Version 2 tenant.
  2. Click on the User Profile.
  3. Click Settings.
  4. Navigate to All Settings.
  5. Click Extensibility Administration under Extensibility.
  6. Search for the Case Service business entity.
  7. Select Case.
  8. Navigate to Dynamic Properties tab.
  9. Click +.
  10. Select Field Attributes.

Here, it is possible to choose the case type to which this rule will be applied, the context as well as which fields will be manipulated on the properties Disable Creation, Disable Updates, Mark as Required and Hide.

Keywords

Custom, Standard, Fields, Standard Fields, Custom Fields, Properties, Disable Creation, Disable Updates, Hide, Mark as Required, Mandatory, Property, Dynamic Properties, Dynamic, Extensibility, Extensibility Administration, Case, Cases, Case Entity, Entity,  , KBA , CEC-CRM-CAS , Case Management for SAP Sales/Service Cloud , CEC-CRM-CZM-EXT , Extensibility for SAP Sales/Service Cloud , How To

Product

SAP Sales Cloud and SAP Service Cloud Version 2 all versions ; SAP Service Cloud Version 2 all versions