3587104 - Incorrect number of records in import count

Incorrect number of records in Data Import count. For example, in the import file there was one record but the import is completed with error showing more than 10 records in the count.

SAP Sales Cloud and SAP Service Cloud Version 2

The root cause for the issue is that it was used a CSV (Comma-separated values) file and on the lines there was content added between commas ',', which causes issues to the CSV format. Example of scenario: In the import of emails commas were added to the HTML content field.

In such scenarios, it's necessary to use the excel (.xlsx) format for import.

Import, Email, Comma, Incorrect, Number, Count , KBA , CEC-CRM-IMX , Data Import/Export for SAP Sales/Service Cloud , How To