Symptom
- A new hire was initiated from recruiting to onboarding, but is not showing in the onboarding process.
- An exception message is displayed in BPE: Manage process tasks: "Cannot invoke 'com.successfactors.hris.api.bean.vo.IHrisSaveStatusVO.addHrisSaveStatus(String, String)' because 'hrisSaveStatusVO' is null".
- An application error occurs when attempting to trigger or restart the task.
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Initiate onboarding from RCM.
- Check for the new hire in the onboarding process.
- Observe that the new hire is not present in the onboarding process.
- An exception message is displayed in BPE: Manage process tasks: "Cannot invoke 'com.successfactors.hris.api.bean.vo.IHrisSaveStatusVO.addHrisSaveStatus(String, String)' because 'hrisSaveStatusVO' is null".
- An application error occurs when attempting to trigger or restart the task.
Cause
The issue is caused by invalid HRIS sync job owner. Job owner is inactive.
Resolution
- Identify the invalid HRIS sync job owner.
- Replace the job owner of HRIS sync job to a valid user.
- Restart the stuck task from BPE Manage process tasks.
See Also
Keywords
Onboarding, New Hire, HRIS Sync Job, Invalid Owner, BPE Manage Process Tasks, SAP SuccessFactors Onboarding. , KBA , LOD-SF-OBX-RCM , Initiate onboarding from RCM , Problem
Product
SAP SuccessFactors Onboarding all versions