3587159 - Discrepancy in Scheduled on Date Displayed in Service Control Center

A service request with a downtime like tenant refresh request or restore point request is booked for a specific date and time and the scheduled downtime is correctly displayed in the calendar. However, in the Service Request View, the request is displayed as scheduled for a different date and time.

SAP Business ByDesign

1. Go to Service Control Center - Calendar.
2. The service request is scheduled on DD1.MM1.YYYY1.
3. Go to Service Control Center - Service Requests.
4. The same service request is scheduled on DD2.MM2.YYYY2.

This is the system design behavior.

The scheduled time in Service Control Center - Service Requests is not the time when the request will be executed. This schedule information is only for the Service Request itself.

When a service request is triggered from the Service Control Center, the actual processing occurs within the SPC System. It is the default setting that after 5 minutes of the creation of the request created, the request will be booked in the SPC System.

Therefore, the Schedule on date in Service Control Center - Service Requests is always 5 minutes later than the Create on time.

Service Control Center, Scheduled on, Calendar, Discrepancy, Scheduled Time, Create on, Downtime, Mismatch , KBA , SRD-CC-CI-CCS , ByD Service Control Center , Problem