SAP Knowledge Base Article - Public

3587160 - Error "The report could not be opened from SAP BusinessObjects Enterprise" in Crystal Report client

Symptom

  • Error "The report could not be opened from SAP BusinessObjects Enterprise" occurs when attempting to open a report from Enterprise in Crystal Report client.

Environment

  • SAP Crystal Reports 2020   
  • Windows

Reproducing the Issue

  1. Open Crystal Report desktop client
  2. Attempt to open a report from Enterprise in client
  3. Below error occurs:

Cause

  • Firewall on the Crystal Server is blocking requests from Crystal report client machines.

Resolution

  1. Ensure below ports are opened in firewall:
    • Central Management Server: Name Server Port (6400 by default)
    • Central Management Server: Request Port 
    • Input File Repository Server: Request Port
    • Crystal Reports Application Server: Request Port
    • Crystal Reports 2020 Processing Server: Request Port
  2. Above ports can be checked and changed in CMC>Servers>Properties.

Keywords

Crystal Server, Crystal Reports client, Enterprise, Request port, Firewall , KBA , BI-BIP-CRS-FUN , Admin, Viewing & Scheduling Reports , Problem

Product

SAP Crystal Server 2020