Symptom
Global search is unable to provide results when trying to search with 2 characters.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP Sales Cloud and SAP Service Cloud Version 2
Reproducing the Issue
- Login to the V2 System.
- Input 2 characters in the global search bar.
- Observe the results are not fetched.
Resolution
We need to at least insert 3 characters in order to get results in the global search.
This is the expected System behavior.
Keywords
Global Search , Search , v2 . , KBA , CEC-CRM-SRH , Search for SAP Sales/Service Cloud , Problem
Product
SAP Sales Cloud and SAP Service Cloud Version 2 1.0
SAP Knowledge Base Article - Public