Symptom
Global search does not return any results when searching with only 2 characters.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP Sales and Service Cloud V2
Reproducing the Issue
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Access the V2 system and log in.
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Enter a two-character search term in the global search field.
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Observe that the system does not return any search results.
Resolution
A minimum of 3 characters must be entered in the global search field for search results to be displayed. This is the expected system behavior.
Keywords
Global Search , Search , v2 . , KBA , CEC-CRM-SRH , Search for SAP Sales/Service Cloud , Problem
SAP Knowledge Base Article - Public