SAP Knowledge Base Article - Public

3587290 - Global Search Does Not Display Results With 2 Characters

Symptom

Global search does not return any results when searching with only 2 characters.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

Environment

SAP Sales and Service Cloud V2 

Reproducing the Issue

  1. Access the V2 system and log in.

  2. Enter a two-character search term in the global search field.

  3. Observe that the system does not return any search results.

 

Resolution

A minimum of 3 characters must be entered in the global search field for search results to be displayed. This is the expected system behavior.

Keywords

Global Search , Search , v2 . , KBA , CEC-CRM-SRH , Search for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0