SAP Knowledge Base Article - Public

3587290 - Global Search Does Not Display Results With 2 Characters

Symptom

Global search is not providing when trying to search with 2 characters.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

Environment

  • SAP Sales Cloud Version 2
  • SAP Sales Cloud and SAP Service Cloud Version 2

Reproducing the Issue

Open Home page.

In Global search bar search with 2 Characters.

It will not fetch results .

 

Cause

We need to insert 3 characters in order to get results in global search.

Resolution

This is the expected System behavior.

Keywords

Global Search , Search , v2 . , KBA , CEC-CRM-SRH , Search for SAP Sales/Service Cloud , Problem

Product

SAP Sales Cloud and SAP Service Cloud Version 2 1.0