3587354 - Not able to open and create stories in SuccessFactors People Analytics

• Not able to open or create story in SuccessFactors People Analytics Stories
• When trying to access People Analytics "Internal Server Error" or endless loading screen appears.
• Browser developer tool network calls show status 500 for the call "<SAC URL>/sso/login/callback?code=<id>&state=<id>" 

• SAP Cloud Identity Services
• SAP Success Factors People Analytics

1. Log into SuccessFactors
2. Go to Reporting
3. Click on new or open existing Story report
4. The screen ends up in a never finishing loading screen.

SAP Cloud Identity Services is sending SAML attributes multiplied.

This can be checked capturing the SAML logs while login to SuccessFactors. E.g:
    <AttributeStatement>
            <Attribute Name="user_uuid">
                <AttributeValue xmlns:xs="http://www.w3.org/2001/XMLSchema"
                                xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
                                xsi:type="xs:string"
                                >UUID</AttributeValue>
                <AttributeValue xmlns:xs="http://www.w3.org/2001/XMLSchema"
                                xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
                                xsi:type="xs:string"
                                >UUID</AttributeValue>
                <AttributeValue xmlns:xs="http://www.w3.org/2001/XMLSchema"
                                xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
                                xsi:type="xs:string"
                                >UUID</AttributeValue>
            </Attribute>
            <Attribute Name="env_id">
                <AttributeValue xmlns:xs="http://www.w3.org/2001/XMLSchema"
                                xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
                                xsi:type="xs:string"
                                >ENVIRONMENTID</AttributeValue>
                <AttributeValue xmlns:xs="http://www.w3.org/2001/XMLSchema"
                                xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
                                xsi:type="xs:string"
                                >ENVIRONMENTID</AttributeValue>
                <AttributeValue xmlns:xs="http://www.w3.org/2001/XMLSchema"
                                xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
                                xsi:type="xs:string"
                                >ENVIRONMENTID</AttributeValue>
            </Attribute>
            <Attribute Name="mail">
                <AttributeValue xmlns:xs="http://www.w3.org/2001/XMLSchema"
                                xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
                                xsi:type="xs:string"
                                >EMAIL</AttributeValue>
                <AttributeValue xmlns:xs="http://www.w3.org/2001/XMLSchema"
                                xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
                                xsi:type="xs:string"
                                >EMAIL</AttributeValue>
                <AttributeValue xmlns:xs="http://www.w3.org/2001/XMLSchema"
                                xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
                                xsi:type="xs:string"
                                >EMAIL</AttributeValue>
            </Attribute>
            <Attribute Name="last_name">
                <AttributeValue xmlns:xs="http://www.w3.org/2001/XMLSchema"
                                xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
                                xsi:type="xs:string"
                                >LASTNAME</AttributeValue>
                <AttributeValue xmlns:xs="http://www.w3.org/2001/XMLSchema"
                                xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
                                xsi:type="xs:string"
                                >LASTNAME</AttributeValue>
                <AttributeValue xmlns:xs="http://www.w3.org/2001/XMLSchema"
                                xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
                                xsi:type="xs:string"
                                >LASTNAME</AttributeValue>
            </Attribute>
            <Attribute Name="first_name">
                <AttributeValue xmlns:xs="http://www.w3.org/2001/XMLSchema"
                                xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
                                xsi:type="xs:string"
                                >FIRSTNAME</AttributeValue>
                <AttributeValue xmlns:xs="http://www.w3.org/2001/XMLSchema"
                                xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
                                xsi:type="xs:string"
                                >FIRSTNAME</AttributeValue>
                <AttributeValue xmlns:xs="http://www.w3.org/2001/XMLSchema"
                                xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance"
                                xsi:type="xs:string"
                                >FIRSTNAME</AttributeValue>
            </Attribute>
        </AttributeStatement>

1. Access your IAS admin console;
2. Go to Applications & Resources >> Applications >> SuccessFactors - Company ID;
3. Select the Trust tab;
4. Choose Attributes;
5. On Application Attributes expand every attribute on column "name" and delete all the duplicated;
6. Do this procedure for all attributes that show multiplied SAML attribute values in the SAML logs;
7. Save all the changes. 

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Story reports, Success factors, embedded SAC, loading , KBA , LOD-SF-ANA-SAC , Stories in People Analytics , BC-IAM-IDS , Identity Authentication Service , Problem