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SAP Knowledge Base Article - PreviewSymptom
When you open the server side add-in, you face an error "Failed to load Identity token" and a blank screen, else a pop-up error from Microsoft "Something went wrong. [7q6ck]. This guide consists of all the details required to resolve such issues and other issues experienced in NAA.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions
Keywords
Server side integration, blank addin, Microsoft, 7q6ck, legacy tokens, deprecation, Outlook, OWA, Outlook Web , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , How To
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