3587422 - The Credit Update Groups in SAP S/4HANA Cloud Public Edition

• The credit update controls when the values of open sales orders, deliveries, and billing documents are updated.
• When a dispute case is created for a customer, the disputed amount is not excluded from the credit exposure.
• The system continues to reflect the disputed amount in credit exposure, even after a dispute case is created.

SAP S/4HANA Cloud Public Edition

1. Assign a credit limit to a customer.
2. Create a dispute case for a billing document.
3. Check the system's reflection of credit exposure.

Credit exposure is updated based on the update group maintained in the credit segment of the customer.

The credit exposure is updated with creation of sales order or delivery document. However the dispute management is a stage between invoice and payment if there are discrepancies with the customer. In the case of an underpayment dispute case is created.

If one or more of the following factors apply to your company:

• Numerous underpayments by customers

• Long processing times for these cases

• Complex company and communication structure

Refer the help portal documentation on link:- Dispute Resolution 

The update groups are as following:

Update group 000012

• Sales order
  • Increases open order value from delivery-relevant schedule lines
• Delivery
  • Reduces open order value from delivery-relevant schedule lines
  • Increases open delivery value
• Billing document
  • Reduces open delivery value
  • Increases open billing document value
• Financial journal entry
  • Reduces open billing document value
  • Increases open items

Update group 000015

• Delivery
  • Increases open delivery value
• Billing document
  • Reduces open delivery value
  • Increases open billing document value
• Financial journal entry
  • Reduces open billing document value
  • Increases open items

Update group 000018

• Sales order
  • Increases open delivery value
• Billing document
  • Reduces open delivery value
  • Increases open billing document value
• Financial journal entry
  • Reduces open billing document value
  • Increases open items

Credit Exposure, Disputed Invoices, SAP S/4HANA Cloud Public Edition, Receivables Management, Credit Evaluation and Management, Dispute Case, Sales Orders, Credit Limit, dispute case should automatically adjust the credit exposure. , KBA , FIN-FSCM-CR-2CL , Credit Management (Public Cloud) , Problem