3587444 - Incorrect “Refund Progress" Caused by Performing Refund during Inspection - SAP S/4HANA Cloud Public Edition

Problems will occur when performing refund directly (by releasing credit memo request) in the "Enter Inspection Results - From Warehouse" app. For example, although the refund request has been automatically generated, the refund progress is still displayed as "Not Refunded".

SAP S/4HANA Cloud Public Edition

According to the best practices described in the scope item Customer Returns (BKP), it is recommended to perform the refunding step via "Determine Refund" in the "Manage Customer Returns - Version 2" app. Rather than releasing the credit memo request directly in the "Enter Inspection Results - From Warehouse" app, the inspector can recommend the refund code according to the actual inspection result in the warehouse. This recommended refund code can be taken to the refund phase in the "Manage Customer Returns - Version 2" app. Then the refund clerk or refund manager can keep the recommended refund code or choose a different one.

Customer Returns (BKP)

SAP S/4HANA Cloud Public Edition, Refund Status, Not Refunded, Refund Progress, Inspection, Determine Refund, Manage Customer Returns - Version 2, Enter Inspection Results, From Warehouse , KBA , SD-SLS-RE-2CL , Returns (Public Cloud) , Problem