3587590 - Sales Quotes Are Not Exploding Bill of Material (BoM) When Requesting External Pricing

When simulating pricing on the external system (SAP ERP, SAP S/4HANA and so on) the Bill of Material (BoM) is not exploding as expected.

• SAP Cloud for Customer
• SAP ERP
• SAP S/4HANA

1. Go to the Sales work center.
2. Go to the Sales Quotes work center view.
3. Search and Open the Sales Quote ID 1234 (where 1234 means the Quote ID).
4. Request External Pricing.

The Bill of Material (BoM) explosion is not working as expected.

After performing a web service message trace in C4C, on the response payload you verify the following:

        <Item>
          <TypeID>112(V1)</TypeID>
          <SeverityCode>1</SeverityCode>
          <Note>You do not have the authorization to explode the bill of material</Note>
        </Item>

It means the Integration User doesn't have authorization to explode BoM.

In order to resolve the issue, please check the KBA 439156 - Error message V1112 for VA02 with BOM

BoM, Bill of Material, C4C, Cloud for Customer, Material, Item, SAP ERP, S/4HANA, Explode. , KBA , LOD-CRM-INT-ERP , Integration of C4C with ERP , How To