3587840 - General tab is not visible after adding new tab in product layout

• An issue arises in the SAP CPQ product layout when adding a new tab to the product.
• After adding the new tab, the previously existing "General" tab is not displayed despite the visibility condition for both tabs being set to "Always displayed".

SAP Sales Cloud CPQ

1. Go to setup
2. Edit a product
3. Go to the layout tab.
4. Click on Add/Edit.
5. Add a new tab and set to always visible.
6. Exit setup.
7. Create a new quote and add the product.
8. Observe that the "General" tab does not appear, only the new tab is visible.

• If it's a CPQ product, not synced from back-office, then this is an expected behavior where the "General" tab becomes invisible when a new tab is added to the product layout in the SAP CPQ setup.
• This occurs despite the visibility condition for both tabs being set to "Always displayed".

• To show general tab in configurator, a setting in the backend should be modified.
• To resolve this issue please contact CPQ Support team for modifying a setting in backend.

• Products Layout Tab | SAP Help Portal
• 3300146 - How to contact SAP CPQ Support team?

SAP CPQ, Product Layout, Tab Visibility, Hidden Product Attributes, General Tab, Always Displayed, Backend Changes, Hidden Parameter. , KBA , CEC-SAL-CPQ , Sales Cloud CPQ , Problem