SAP Knowledge Base Article - Public

3587905 - Error While Uploading Video Using "Show Me" Function in SAP SuccessFactors Platform

Symptom

  • A video was uploaded via "Show Me" Function successfully and it showed a message of video being converted after uploading
  • After several hours when opening the Show Me video again, it was displaying an error as below screenshot. 

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 

Environment

SAP SuccessFactors HCM Core

Reproducing the Issue

  1. Attempt to upload a video using the "Show Me" function in the SAP SuccessFactors Platform.
  2. After the video is uploaded and waiting for one hours for the video to be converted by Media Service job
  3. Observe the error message.

Cause

The issue was caused by a timeout during the video transcoding process.

Resolution

  • The video transcoding job was set a threshold before timeout. The default timeout threshold is set to 1 hour.
  • The time needed for video transcoding depends on video length, frame rate and resolution.
  • It was suggested to try a video with a length within 3 minutes and a resolution of 1280*720.

See Also

2088578 - Show Me feature | Must-known guide

Keywords

SAP SuccessFactors Platform, Show Me function, video upload, error, transcoding process, timeout, video length, video resolution. , KBA , LOD-SF-PLT-SHW , Show me videos , Problem

Product

SAP SuccessFactors HCM Core all versions