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3587905 - Error While Uploading Video Using "Show Me" Function in SAP SuccessFactors Platform

Symptom

  • A video was uploaded via "Show Me" Function successfully and it showed a message of video being converted after uploading
  • After several hours when opening the Show Me video again, it was displaying an error as below screenshot. 

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental." 


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Environment

SAP SuccessFactors HCM Core

Product

SAP SuccessFactors HCM Core all versions

Keywords

SAP SuccessFactors Platform, Show Me function, video upload, error, transcoding process, timeout, video length, video resolution. , KBA , LOD-SF-PLT-SHW , Show me videos , Problem

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