SAP Knowledge Base Article - Public

3587983 - Adding a URL link for a mail token in LMS Notification template editor does not save

Symptom

When editing a notification template in LMS Notification template editor, a URL cannot be added to a standard token.
After adding the URL, it will not save.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Navigate to System Administration>Manage Email>Email notification templates
  2. Search for the required template and open the record
  3. Select 'Launch editor' to open the template editor
  4. Highlight any token in the template and select the 'edit link' option
  5. Add a URL in the URL field.
  6. Select 'Save'
  7. The URL does not get saved in the token

Cause

It is not possible to update the link for ay standard tokens.
This is why the link is not saved when added to a tokens.
Any tokens which use a link themselves will use a defined link and cannot be edited

Resolution

Links can be added to any normal text within the notification template.
If you wish to add a custom URL link in the template, this can be added by adding the link to any standard text.

Keywords

notification, template, URL, , KBA , LOD-SF-LMS-NOT , Notifications , How To

Product

SAP SuccessFactors Learning 2411