3588130 - Worker number is invalid. Please enter an active user ID as of XX/XX/XXXX and try again. - Onboarding

When the candidate attempts to submit the Personal Data Collection step, they encounter an error message: "Worker XXXX is invalid. Enter an active user ID as of DD/MM/YYYY and try again." 

SAP SuccessFactors Onboarding

1. Log in to the system as a candidate.
2. Complete all required fields in the PDC.
3. Submit the PDC form.
4. An error will appear: "Worker XXXXXX is invalid. Please enter an active user ID as of XX/XX/XXXX and try again."

In the current Onboarding feature, this is a limitation of the system.

This is working as designed. Currently, the feature to search for a user and add them to a field is not supported, as external users do not have access to the user directory. This feature is planned for future releases, we will be updating this KBA for any updates related to this topic. 

As a workaround, testing can continue without the custom field "custom-stringX" in Personal Info by either disabling the field in the Manage Business Configuration page or setting it to non-mandatory, leaving it blank during PDC and providing data only during MPH. If either of these options is considered a temporary workaround, the PDC page can be completed without errors for the time being. 

Worker ID Validation Error, Worker is invalid, Personal Data Collection, PDC, Custom Field, Invalid Worker ID, OBX, Onboarding , KBA , LOD-SF-OBX-PDC , Personal Data Collection , Problem