SAP Knowledge Base Article - Preview

3588255 - 422 UNPROCESSABLE_ENTITY and 404 NOT_FOUND errors in SAP Cloud ALM External API Management for ticket UPDATED and CLOSED events

Symptom

SAP Cloud ALM External API Management fails to use EVENT-SITUATION.UPDATED or .CLOSED to change data in a ticket because of 422 UNPROCESSABLE_ENTITY and 404 NOT_FOUND errors.


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Environment

  • SAP Cloud ALM
  • External ticketing software (e.g. ServiceNow)

 

Product

SAP Cloud ALM 1.0

Keywords

KBA , SV-CLM-API , SAP Cloud ALM External API , Problem

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