SAP Knowledge Base Article - Preview

3588295 - Error: License Manager fails while installing

Symptom

When installing SAP Business One Server Components (SLD and License service), it fails with errors. The installation log and operative system log contains the following errors:

  • SAP Business One Installation log error (B1WinInstaller_YYYYMMDDPID.log):

[OUTPUT2] License::Landscape::Register : Failed to register License Service to SLD. @{exitcode=0; stdout=false&Error on LicenseServers: java.net.ConnectException; stderr=}
[OUTPUT2] %APPDATA%\Temp\2\B1-lMFUkNhzlgsSpUZGVwGl\Installation Directory\SAP Business One SetupFiles\support\bin\LicenseManager_action.ps1: 41 Car cter: 9
[OUTPUT2] + License::Landscape::Register
[OUTPUT2] + ~~~~~~~~~~~~~~~~~~~~~~~~~~~~
[OUTPUT2] + CategoryInfo : NotSpecified: (:) [Write-Error], WriteErrorException
[OUTPUT2] + FullyQualifiedErrorId : Microsoft.PowerShell.Commands.WriteErrorException,License::Landscape::Register
[com.sap.businessone.installer.actions.ScriptAction.onExecute]
[INFO] Script action [\LicenseManager_action.ps1] finished
[INFO] Action result: FAIL (ScriptAction<\LicenseManager_action.ps1><post-install>

  • Operative system application events (Open "Event Viewer" - "Windows Logs" - "Application"):

Faulting application name: tomcat10.exe
Faulting module name: ucrtbase.dll
Faulting module path: C:\Windows\System32\ucrtbase.dll

Data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


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Environment

SAP Business One on SQL on virtualized KVM - PROMOX environment.

Product

SAP Business One all versions

Keywords

ucrtbase.dll, LicenseManager_action.ps1, Failed to register License Service to SLD, KVM, PROMOX , KBA , SBO-BC-INT , Installations , SBO-BC-LIC , License Mechanism , Known Error

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