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SAP Knowledge Base Article - PreviewSymptom
When exporting a ticket through Data Workbench, the 'Time With Agent' displays a different value compared to what is shown in the ticket itself.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications 2502
Keywords
Time With Agent, Agent, Data Workbench, DWB, Export, Tickets, SLA, Wrong Data , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To
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