SAP Knowledge Base Article - Public

3588322 - Unable to View Models in the Collaboration Hub using Safari

Symptom

  • User is unable to view models in the Collaboration Hub
  • Error message is received when accessing any model through the Collaboration Hub

Environment

SAP Signavio Collaboration Hub

Reproducing the Issue

  1. Log in to Signavio workspace or navigate to a model URL from the Collaboration Hub using the Safari Browser
  2. Error is received.

Cause

Extension in the browser

Resolution

Please temporarily disable the extension in the browser by setting it to "ask" or "disable" for *.signavio.com. 

Keywords

astronaut, loading error , KBA , BPI-SIG-HUB , SAP Signavio Process Collaboration Hub , Problem

Product

Signavio Collaboration Hub all versions