3588353 - DRTM Master Purge - Failed caused by AttachmentException Invalid service

• An application error occurs when trying to purge inactive users via DRTM Master Purge
• The application error ID might be accompanied by error: Person data purge failed. Please check server log or create a ticket
• Purge immediately fails with Reviewing... status

SAP SuccessFactors HCM Suite

1. Perform a Master Data Purge as per 2545988 - How To Purge or Delete Users In SuccessFactors
2. Observe that there is an application error or the purge fails immediately

The issue was caused by error "Invalid service, please check if DMS has been configured properly, status=null  

1. Go To Admin Center -> Configure Document Management
2. Check if they configured DMS properly. 

• Employee Central is required for enabling the integration of either Core or Extended ECM with SAP SuccessFactors.

• Enable OpenText Integration and Enable the Attachment Manager must be selected in Provisioning.

Note: 

• If customer is not using open text then disable switch from provisioning with customer approval and have the customer test again. 

• This should only be enabled IF the customer is using 3rd party storage solutions.

• If customer is using open text then provide a screenshot of the configuration from admin center > configure document management 

Customer must provide a written approval for above task (Create job: Workflow Action Reminder)

1. Access the customer's Provisioning >> Company Settings.

2. Disable the 'Enable OpenText Integration' switch.

3. Save

FAQ - Additional Information

Q) Where can I get information on this from the Guide?

A) Guide: Integrating SAP SuccessFactors with OpenText

     Chapter: Setting Up Integration with OpenText

• 2545988 - How to Purge/Delete users in SuccessFactors 
• 3375924 - How To check User Status Via Data inspector
• 3016149 - Error in getting document from DMS: Invalid service, please check if DMS has been configured properly - Onboarding
• 2615360 - Data Protection and Privacy - Data Retention Time Management (DRTM) - Master Data Purge for Inactive Users
• 2618726 - Syncing the country/region of Company between Employee Central and the SuccessFactors Platform
• 2589774 - How to clear Metadata Framework (MDF) Cache
• 2511979 - Employee Central: How do I Terminate employees via Import?
• 2749427 - Unable To Permanently Purge user after a Soft Purge
• 2657326 - Data Retention Time Management: Person and Employment Purge Object FAQ 
• 2584658 - How to Check if a User is an EC User using the Integration Center 
• 2324204 - How to retrieve inactive employees via Integration Center?
• 2461415 - Delete Concurrent Employment
• 2392094 - Re-activate a Purged User Via employee Import Feature
• 2596758 - Soft Purged Users Report

purge , Enable Open Text Integration, Enable the Attachment Manager, Error :Caused by: com.successfactors.attachment.util.AttachmentException: Invalid service, please check if DMS has been configured properly, status=null, Configure Document Management enable opentext integration, Person data purge failed. Please check server log or create a ticket, Configure Document Management, Exception during validating the SF OAuth Token via HTTP, INC16162607, successfactors, SFSF. , KBA , LOD-SF-PLT-DRM , Data Retention Management , Problem