3588765 - Email notification issue for rejected/partially rejected payment batches in SAP S/4HANA Cloud Public Edition

• The issue pertains to the lack of email notifications for the reversal of line items that were previously rejected in a payment run.
• No email is triggered for the rejected payment batches.
• Situation handling for payment batched rejected by bank.

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SAP S/4HANA Cloud Public Edition

Pre-delivered email template SWF_CRT_NOTIFIY_RECIPIENTS can be used to trigger to notify the users when Payment Document is reversed. 

Find the Rejected Payment Workflow Management Overview

1. Application Usage
   Manage Workflows - For Rejected Payments: Utilized to manage workflows associated with payment documents that have been rejected during the approval process or by the bank.
   My Inbox - Process Rejected Payments: Used for reviewing the rejected payment documents during the approval process or by the bank.

2. Event Triggering and Notifications:- 
   Rejected Payment Batch: Triggers the Situation Template "FIN_BCM_BATCH_REJECTED" to notify designated team members regarding payment batches rejected by the bank.
   Partially Rejected Payment Batch: Triggers the Situation Template "FIN_BCM_BATCH_PARTIALLY_REJECTED" to inform relevant team members of payment batches that were partially rejected by bank.

3. It is possible to trigger e-mails using template for flexible workflow event. For more details refer to the attachment pdf "Process_Rejected_Payments_with_an_Email".'
- Create a copy of the template following the pattern specified in the standard email description <YY1>_<Scenario_id>_CRT_ALL or <YY1>_<Scenario_id>_CRT_<ACTIVITY_NODEID>

Note:- The Manage Workflows - For Rejected Payments is not intended for the payments created via F111 (ex. Treasury Payments, Make Bank Transfers, etc.)

Help portal link:-

Manage Workflow - For Rejected Payment

My Inbox - Process Rejected Payments

Situation template:- 

Payment Batch Was Rejected

Payment Batch Partially Rejected

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