SAP Knowledge Base Article - Public

3588781 - "Register" tab doesn't work in User's Learning pag

Symptom

When a users selects the Register button for a class the page crashes and the user is unable to register for the class. 

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. Access the Learning Home Page
  2. Navigate to the library section
  3. Search for the specific item
  4. Click on the Class detail
  5. Attempt to click on the "Withdraw" button

Cause

The Application notification emails are not set in for the instance.

Resolution

Since the registration process for classes is closely connected to email for confirmations of enrolment and potential attendance, the email fields need to be populated.  

  1. Navigate to Learning Administration
  2. Proceed to System Configuration
  3. Access Configuration
  4. Go to Global Application Settings
  5. Access the Mail tab
  6. Observe that the Emails are disabled. Enable these fields and populate them appropriately.
  7. Retry the registration process.

Keywords

SAP SuccessFactors Learning, Course Home, Withdraw button, non-responsive, Application notification emails, stage instance, email settings, registration process. , KBA , LOD-SF-LMS-CHM , Course Home , Problem

Product

SAP SuccessFactors Learning all versions