Symptom
When a users selects the Register button for a class the page crashes and the user is unable to register for the class.
Environment
SAP SuccessFactors Learning
Reproducing the Issue
- Access the Learning Home Page
- Navigate to the library section
- Search for the specific item
- Click on the Class detail
- Attempt to click on the "Withdraw" button
Cause
The Application notification emails are not set in for the instance.
Resolution
Since the registration process for classes is closely connected to email for confirmations of enrolment and potential attendance, the email fields need to be populated.
- Navigate to Learning Administration
- Proceed to System Configuration
- Access Configuration
- Go to Global Application Settings
- Access the Mail tab
- Observe that the Emails are disabled. Enable these fields and populate them appropriately.
- Retry the registration process.
Keywords
SAP SuccessFactors Learning, Course Home, Withdraw button, non-responsive, Application notification emails, stage instance, email settings, registration process. , KBA , LOD-SF-LMS-CHM , Course Home , Problem
Product
SAP SuccessFactors Learning all versions