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3588790 - Unable to Login in BI Launchpad using OpenId Connect

Symptom

  • Unable to Login in BI Launchpad using OpenId Connect
  • Getting Error in BI Launchpad: 

    An error occurred, kindly retry.
    If issue persists, please contact your administrator.
    please close this window.

  • Getting below errors in the APS hosting STS (Security Token Service):
    2025 03 27 15:13:10.781|Process HTTP request : https://www.googleapis.com/oauth2/v3/certs: 00.300
    2025 03 27 15:13:10.782|OAuthImpl.generateRefreshTokenToCMS: Can't find 'refresh_token' field in response.
    2025 03 27 15:13:10.782|OAuthImpl::generateOAuthRefreshTokenToCMS: 00.662
    2025 03 27 15:13:10.782|Invoke method com.businessobjects.pjs.services.sts.SecurityTokenServiceImpl$$EnhancerByCGLIB$$8059ac50.generateOAuthRefreshTokenToCMS: 00.662
    2025 03 27 15:13:10.782|END INCOMING CALL Incoming: SPENT [00.662] FROM [cms_SIA_NAME.CentralManagementServer.UserLogonEx5#localhost:6592:8560.41911:1] TO [.generateOAuthRefreshTokenToCMS#psg-105041:12608:1687.1928:1]
    2025 03 27 15:13:10:783|END OUTGOING CALL Outgoing:generateOAuthRefreshTokenToCMS SPENT [0.665] FROM [cms_KAUSTUBH.CentralManagementServer.UserLogonEx5#localhost:6592:8560.41911:1] TO [.generateOAuthRefreshTokenToCMS#psg-105041:12608:1687.1928:1]
    2025 03 27 15:13:10:783|(..\ODBCStatement.cpp:188) Prepare: SQL: SELECT  DISTINCT ObjectID FROM CMS_Aliases7 WHERE EmailAddress=?
    2025 03 27 15:13:10:784|(..\ODBCStatement.cpp:197) Prepared statement Execute
    2025 03 27 15:13:10:785|(DatabaseSubsystem_impl.cpp:330) SQL executed on connection 1 (transaction 0): 
    2025 03 27 15:13:10:785|assert failure: (secpluginent.cpp:903). (false : Either the alias email is not unique or no alias name found with the matching email secenterprise:xxxxxxxxxx@gmail.com).


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Environment

  • SAP BusinessObjects Business Intelligence Platform 4.x
  • All Supported operating System

Keywords

KBA , BI-BIP-AUT , Authentication, ActiveDirectory, LDAP, SSO, Vintela , Problem

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