Symptom
Reward certificate is not loading in award details or reward notification email from document generation feature is not being sent.
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
- SAP SuccessFactors HCM Suite
- SAP SuccessFactors Rewards & Recognition
Reproducing the Issue
- Go to Award History
- Open award details
- Certificate keeps loading or does not load at all
Cause
Multiple document templates were created with same language and group.
Resolution
It is not supported to have many templates with the same language selected included in the same group. Please make sure to have one language selected per document group.
Keywords
reward, award, certificate, email, keeps, loading, does, not, load, error, receive, details, history, document, template, group, language, issue , KBA , LOD-SF-RNR-ADM , Admin Tools, Program Setup & Object Permissions , Problem