SAP Knowledge Base Article - Public

3588839 - Reward certificate is not loading or not email is not being sent - Rewards and Recognition

Symptom

Reward certificate is not loading in award details or reward notification email from document generation feature is not being sent.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.

Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Rewards & Recognition

Reproducing the Issue

  1. Go to Award History
  2. Open award details
  3. Certificate keeps loading or does not load at all

Cause

Multiple document templates were created with same language and group.

Resolution

It is not supported to have many templates with the same language selected included in the same group. Please make sure to have one language selected per document group.

Keywords

reward, award, certificate, email, keeps, loading, does, not, load, error, receive, details, history, document, template, group, language, issue , KBA , LOD-SF-RNR-ADM , Admin Tools, Program Setup & Object Permissions , Problem

Product

SAP SuccessFactors Compensation all versions ; SAP SuccessFactors HCM Suite all versions