3588871 - Incorrect Supplier Determined for Third-Party Purchase Order Generated from Service Order

An incorrect supplier is selected when a third-party purchase order is created from a service order. The supplier information is correctly updated in the General tab of the Service Order, however in the Purchase Order, the supplier is incorrectly changed to another organization. The supplier field appears blank for line items marked with External fulfillment in the Services and Spare Parts tab of the Service Order.

SAP Business ByDesign

1. Go to Service Orders work center
2. Go to Service Order Processing view
3. Edit the relevant Service Order ID
4. In the General tab, observe that the supplier is updated
5. In the corresponding Purchase Order, observe that the supplier is changed to another organization

In the Service Order, the supplier is updated in the General tab only. In the Services and Spare Parts tab, the Item is marked with External fulfillment, however the supplier field appears blank. For all third-party scenarios where fulfillment is defined as external, the supplier must be maintained. Without this, the system cannot determine the right supplier when the purchase order is created.

1. Create a service order for line item with external fulfillment
2. Enter the supplier under Services and Spare Parts tab -> Service Planning sub tab
3. The system will carry forward the same supplier to purchase request and purchase order
4. This should solve the problem for new service orders

SAP Business ByDesign, Service Order, Purchase Order, Incorrect Supplier, External Fulfillment, Internal Fulfillment, Services and Spare Parts, Service Planning. , KBA , SRD-SRM-PRO , Purchase Requests and Orders , Problem