3588889 - Not possible to change the validity date of Technical Users

It is not possible to change the validity date of any type of Technical User (Communication User, Support User and Initial User).

• SAP Sales Cloud V2
• SAP Service Cloud V2

1. Go to the Settings > All Settings
2. Navigate to "Users" and select "Technical Users"
3. Open any user on the list (Communication, Initial or Support)
4. There is no option to edit the validity

This is the system expected behavior. It not possible to edit the values of any type of Technical User.

• The Initial User is created to allow the addition of the first employees and Admin users in the system. The initial user has a 90 days validity period by default.
• The Support User is automatically created by the system. Its validity is reset for time to time, based on the support access.
• The Communication User is created when the communication arrangement is created. Its no possible to change its validity.

KBA 3456031 - Validity Period for SAP_INITIAL_USER is Expired

Validity, Initial User, Communication User, Support User, Technical User, User, Edit , KBA , CEC-CRM-IAM , Identity and Access Management for SAP Sales/Service Cloud , Problem