3588921 - List A is not displaying any values in the dropdown of I9 Section 3 - Onboarding

When completing the I9 Section 3 task, the dropdowns do not display any values after selecting "Yes" for List A.

SAP SuccessFactors Onboarding

1. Proxy the responsible user.
2. Open Section 3 of the I9 for the candidate.
3. Select "Yes" for List A.
4. The dropdown does not show any available values.

The candidate does not have a Citizenship Type assigned.

1. Go to Manage Data.
2. Search for I9 User Data > User ID of the candidate
3. Maintain the Citizenship Type of the candidate then save.
4. Go back to I9 Section 3 then you will be able to load the dropdown lists for List A, B, and C. 

3439129 - I9 Reverification not triggered when job is configured - Onboarding

I9, Section 3, dropdown, blank, CitizenShip, CitizenShip Type, List A, I9 User Data, OBX, Onboarding , KBA , LOD-SF-OBX-I9 , i9 Compliance Form , Problem