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3589037 - CICO employee synchronization fails

Symptom

The CICO employee synchronization does not work either via triggering full sync through Clock In Clock Out Employee Full Synchronization Details object from Manage Data, or from quick fix from Check Tool > Clock In Clock Out employees are synchronized.(EmployeeDataSyncrhonized).

You may face error "We encountered an unexpected error during employee sync. Please contact your system administer."

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.   


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Environment

SAP SuccessFactors Time Tracking

Product

SAP SuccessFactors HCM Suite all versions ; SAP SuccessFactors Time Tracking all versions

Keywords

CICO, sync, Clock In Clock Out Employee Full Synchronization Details, punch, failed, time, events, does not exist, not synced, not synchronized, manage clock in clock out, EMPLOYEE_SYNC_CONFIGURATION, check tool, EmployeeDataSyncrhonized, employee, synchronization, failed, synchronised, synchronise, Trigger Full Synchronization, Trigger Full Synchronisation, import, tracking, clock, capital, big, upper case, lower case, We encountered an unexpected error during employee sync, Please contact your system administer. KI2505, TIM-49751, TIM-49462 , KBA , LOD-SF-TTR-CIO , Clock In/ Clock Out , Known Error

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