SAP Knowledge Base Article - Public

3589104 - COD2502 You Need to Skip Approval Step

Symptom

To proceed to the next level, you must bypass the approval step since the approver is unavailable, and the sales quote requires approval.

Environment

SAP Cloud for Customer

Reproducing the Issue

  1. Go to Sales and then Sales Quotes. 
  2. Open the quote XYZ and navigate to the Approval Tab.
  3. The quote is currently in approval by a User who is unavailable.
  4. Unfortunately, there is no way to skip this step.

Cause

Skipping the approval step for Sales Quote is not supported. However, skipping reapproval is supported.



Resolution

To skip a step in the Sales Quote approval process is not supported. However, you can use the assign Item function in Administrator > Business Task Management to assign a different responsible person to approve the Sales Quote at that step. This will then move the approval process to the next level.


Keywords

Skip the approval process, assign sales quote, sales document type, and employee responsible for the item. , KBA , LOD-LE-CQP , Customer Quote Processing , Problem

Product

SAP Cloud for Customer core applications 2502