3589155 - The Custom Element is not saved in Manage Templates after Click Save button

The Custom Element is not saved in Manage Templates after Click Save button

SAP SuccessFactors Performance Management

1. Access the form template in Manage Templates
2. Navigate to the section, modify a custom element
3. Click Save button
4. Observe that the settings are not retained.

The custom element doesn't have ekey or there are duplicate ekeys in this section.

Check the ekey configuration in provisioning.

• If the custom element doesn't have ekey, maintain the ekey in provisioning. Make sure the ekey is not duplicate with existing ekey in the section.
• If there are duplicate ekeys in this section, change the ekey name to make sure each ekey is unique in the section.

Sample XML: 
<fm-element index="0" type="6">
    <ekey><![CDATA[ele_0]]></ekey>

  <fm-element index="1"  type="6">
    <ekey><![CDATA[ele_1]]></ekey>

Note: in order to make changes in Provisioning, please contact your Implementation Partner. If you don't have a Partner, you can find for SAP Certified Partners via the SAP Partner Finder or, alternatively, speak with your Account Executive or Customer Engagement Executive about Professional Services options.

SAP SuccessFactors Performance & Goals, Manage Templates, Settings Not Retained, Custom Element, Ekey, Provisioning. , KBA , LOD-SF-PM-FF , Form Features, RTE, Spell Check, Legal Scan, Print , Problem