Symptom
The delete option is greyed out for the records on "Maintain Forms of Address".
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP Marketing Cloud Edition
Reproducing the Issue
- Go to Manage Your Solution
- Click on Configure Your Solution
- Select Application Area as "Database and Data Management" and Sub Application Area as "Business Partner", then open Item Name "Business Partner"
- Click on Configure of the step "Maintain Forms of Address"
- Select the record
- Click on Menu
- Click on Edit
- Notice Delete option is greyed out
Cause
This is the current system design.
Resolution
The deletion of the records is not supported.
Keywords
delete form of address, delete option is disabled, delete button greyed out, maintain form of address , KBA , CEC-MKT-DM-IC , Interaction Contact , AP-MD-BP , Business Partner , BC-CUS-TOL-IMG , Implementation Guide , How To
Product
SAP S/4HANA Cloud Public Edition all versions
Attachments
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SAP Knowledge Base Article - Public