SAP Knowledge Base Article - Public

3589551 - "Unable to retrieve idp credential@sf_idp_metadata" error when trying to access Learning

Symptom

"Unable to retrieve idp credential@sf_idp_metadata" error displayed when trying to access Learning.

Environment

SAP SuccessFactors Learning

Reproducing the Issue

  1. BizX >
  2. Go to Learning or click the "View My Learning" tile >
  3. The "Unable to retrieve idp credential@sf_idp_metadata" error is displayed.

Resolution

Please, ask the impacted user to clear the browser’s cache and cookies to resolve it (KBA 2310570).

Keywords

learning, sfsf, lms, error, idp, credential, sf_idp_metadata, view, my, cache, cookie, navigation, access, bizx, Unable to retrieve idp credential@sf_idp_metadata , KBA , LOD-SF-LMS-INT , Integrations with BizX , LOD-SF-LMS , Learning Management System , Problem

Product

SAP SuccessFactors Learning all versions