3589606 - Same Sales Organization Not Determined from Checked-Out Visit

When a New Visit is created from a Checked-Out Visit, the same Sales Organization is not Determined in the newly created Visit.

SAP Cloud for Customer

1. Go to the Visits work center
2. Go to the Visits work center view
3. Open the Visit 123 (Where 123 refers to the Visit ID)
4. Sales Organization ABC is maintained in Visit 123
5. Click Check Out
6. Click OK on the Create a New Visit window
7. Check the Sales Organization

Result: Sales Organization XYZ is determined, although Sales Organization ABC is maintained in the Checked-Out Visit.

The main Sales Organization of the Employee, who is logged in the system, is determined in a newly created Visit, and this is a currently system behaviour.

If the feature/functionality is required urgently, please refer to KBA 3475641 - Functionality Currently not Available.

An alternative option may be to check the corresponding SAP Customer Influence Site to submit an idea:

• SAP Sales Cloud

KBA 3475641 - Functionality Currently not Available

Sales Organization, New Visit, Quick Create, Check Out, Checked Out, Check-Out, Checked-Out, determine , KBA , LOD-CRM-ACT-VST , Visit Planning , Problem