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SAP Knowledge Base Article - PreviewSymptom
In the SAP Commerce Cloud environment, when multiple quantities of the same product are added to the cart, the system adjusts the price instead of applying the intended promotion where the cheapest product is offered for free. However, this issue does not occur when two different products with single quantity are added to the cart.
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Environment
SAP commerce 2211.27 or higher
Product
SAP Commerce Cloud all versions
Keywords
SAP Commerce Cloud, Buy one get one free promotion, price adjustment, free product, quantity-based promotion, same category product, free items list. , KBA , CEC-SCC-COM-PRO-PE , Promotion Engine , Problem
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