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3589732 - Incorrect Merchant ID Prevents Sales Data Sync with Emarsys in SAP Customer Data Platform

Symptom

  • In SAP Customer Data Platform, an issue arises while trying to sync sales data with Emarsys.
  • Despite pulling data into SAP Customer Data Platform, it fails to sync with Emarsys.
  • Request call to Emarsys was rejected due to the next reason NettyResponse { statusCode=500 headers= Cache-Control: must-revalidate,no-cache,no-store Content-Type: text/plain;charset=iso-8859-1 Connection: keep-alive content-length: 144 body= HTTP ERROR 500 Request failed. URI: /hapi/merchant/***************%20/sales-data/api STATUS: 500 MESSAGE: Request failed. SERVLET: HapiService } Rollback the transaction.. cause = null.


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Environment

SAP Customer Data Platform, Emarsys Integration

Keywords

SAP Customer Data Platform, Emarsys, sales data sync, incorrect merchant ID, configuration error, data integration, CDP, EMS , KBA , CEC-EMA-INT-CDS , Integrations to Customer Data Solutions , Problem

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