3589846 - Data storage in Revenue Grid

Symptom

Type of data stored in Revenue Grid via integration to C4C

Environment

SAP Cloud for Customer

Resolution

SSI temporarily stores user identification data (SAP Employee ID, email), configuration settings, synchronization metadata (record IDs, timestamps), and operational logs. No customer data (e.g., emails, contacts, calendar events) is stored on the Revenue Grid side—only metadata necessary for synchronization.

Keywords

Revenue Grid, Data, Data Storage. , KBA , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem

Product

SAP Cloud for Customer core applications 2502