SAP Knowledge Base Article - Public

3589920 - Groupware Error: "ISA-059: The request is invalid" when installing Groupware Add-In or enabling Sync

Symptom

When trying to install the Add-In or enabling sync, under Groupware Integration Settings an error occur: "ISA-059: The request is invalid"

Environment

  • SAP Cloud for Customer
  • SAP Sales Cloud V2
  • SAP Service Cloud V2

Reproducing the Issue

  1. Go to the Settings > All Settings > Groupware
  2. Navigate to the Users tab > Click on the user desired
  3. Click on the wheel icon and then "Install Add-In"/"Enable Sync"
  4. Error occurred "ISA-059: The request is invalid" 

Cause

There are two possible reasons for this error:

  • Mailbox type wasn't configured for the provisioned users before downloading the Add-In or enable sync.
  • An invalid entry was maintained in the email ID or user name in:
    "Administrator" >  "Business Users" (for Cloud for Customer system)
    "All Settings" > "Users" (for Sales and Service Cloud)

Resolution

SCENARIO 1: Mailbox type missing configuration

  1. Go to the Groupware > Users
  2. In the list find the user affected and open it
  3. Navigate to "E-mail Configuration" tab
  4. Select the e-mail access type (e.g Office 365)

Add-ins must be installed by the user directly, not by the admin. The end user should go to their groupware settings page and click "Install Add-in".
For further the Mailbox Types details, check the "See Also" section.

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SCENARIO 2: Invalid entry maintained

In the SAP Cloud for Customer: 

  1. Go to "Administrator" Work Center.
  2. Open the  "Business Users" Facet in the General Settings View.
  3. Check for line breaks or spaces present in the user names and email IDs.
  4. Remove any instances if found and save the change

In the SAP Sales and Service V2: 

  1. Go to the System Settings > All Settings
  2. Open "Users" and navigate to the affected user
  3. Check for line breaks or spaces present in the user names and email IDs.
  4. Remove any instances if found and save the change

See Also

  • KBA 3589957 - Groupware Integration Mailbox types for users configuration
  • KBA 3774648 - Frequently Groupware Integration Configuration error codes

Keywords

ISA-059, Groupware, Settings, Error, Add-In, Download, Request, Invalid, Sync, Users , KBA , CEC-CRM-GW , Groupware for SAP Sales/Service Cloud , LOD-CRM-GW-SCC , Invisible CRM - Smart Cloud Connect Solution , Problem

Product

SAP Cloud for Customer core applications all versions ; SAP Sales Cloud and SAP Service Cloud Version 2 all versions