SAP Knowledge Base Article - Preview

3589941 - Error: CX_MSC_USER_SRV_ERROR and/or CX_SSI_AUTOMATION_ERROR in SAP Focused Run Agent Administration

Symptom

  • In the Agent Administration of SAP Focused Run, systems from a specific customer ID are consistently in error.
  • The error messages displayed are:
    • "CX_MSC_USER_SRV_ERROR: A username could not be found for user_id 'SRSM_DPC~USER'"
    • "CX_SSI_AUTOMATION_ERROR: A username could not be found for user_id 'SRSM_DPC~USER'".


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Environment

  • SAP Focused Run 4.00
  • SAP Focused Run 5.00

Product

SAP Focused Run all versions

Keywords

SAP Focused Run, Agent Administration, CX_MSC_USER_SRV_ERROR, CX_SSI_AUTOMATION_ERROR, SSI_SRSM_DPC~USER, FRN_DPC_PJG, SSI, inconsistency, user data, P_SSI_BACK_USERS_CREATE, certificate-based authentication, SAP Note 3318560, SAP Note 3537607. , KBA , SV-FRN-INF-SSI , FRUN: Simple System Integration (SSI) , Problem

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