SAP Knowledge Base Article - Public

3589947 - Unable to display Compliance Form completion task under New Hire details page for a group of users - ONB 2.0

Symptom

Nudge button is missing for HR person under a new hire within onboarding dashboard

Environment

SAP SuccessFactors Onboarding

Reproducing the Issue

  1. Proxy as affected HR manager
  2. Navigate to Onboarding Dashboard
  3. Find the candidate
  4. There's no compliance task under Compliance Forms, it says "no data"

Cause

Wrong target population

Resolution

While the required permissions, namely  "Compliance process responsible object" and "Compliance process task" are granted to the HR person, the target population doesn't include onboardingExternalUsers, just employees.

To fix the issue, ensure the correct target population is configured.

Keywords

compliance, candidate, nudge, no data, permission, target population, Compliance process responsible object, Compliance process task, I9 , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem

Product

SAP SuccessFactors HCM Core 2411