Symptom
Nudge button is missing for HR person under a new hire within onboarding dashboard
Environment
SAP SuccessFactors Onboarding
Reproducing the Issue
- Proxy as affected HR manager
- Navigate to Onboarding Dashboard
- Find the candidate
- There's no compliance task under Compliance Forms, it says "no data"
Cause
Wrong target population
Resolution
While the required permissions, namely "Compliance process responsible object" and "Compliance process task" are granted to the HR person, the target population doesn't include onboardingExternalUsers, just employees.
To fix the issue, ensure the correct target population is configured.
Keywords
compliance, candidate, nudge, no data, permission, target population, Compliance process responsible object, Compliance process task, I9 , KBA , LOD-SF-OBX-NHA , New Hire Activities (activities, tasks, buddy, equipment) , Problem