Symptom
Portal iViews are set to use login tickets for backend system authentication.
When trying to open iViews (reports) in the portal, users encounter the following error:
"Portal runtime error
An exception occurred while processing your request. Send the exception ID to your portal administrator.
[...]"
When checking the traces, the following errors are encountered:
"[...] Creating assertion ticket failed for an unknown reason.
[EXCEPTION]
java.security.PrivilegedActionException: com.sap.security.api.umap.NoLogonDataAvailableException: Ticket generation failed."
"[...][EXCEPTION]
com.sapportals.portal.appintegrator.ApplicationIntegratorException: com.sap.security.api.umap.NoLogonDataAvailableException: Creating assertion ticket failed for an unknown reason."
"[...] Certificate under alias [SAPLogonTicketKeypair] cannot be retrieved from keystore view [TicketKeystore]. Authentication stack: [XXXXXXXXXX]."
"[...][EXCEPTION]
java.lang.Exception: Cannot read certificate from keystore."
The Authentication Stack has the default configuration:
Module Flag
EvaluateTicketloginModule SUFFICIENT
BasicPasswordloginModule REQUISITE
CreateTicketLoginModule OPTIONAL
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Environment
- SAP NetWeaver
- SAP NetWeaver Application Server for Java
- SAP NetWeaver Enterprise Portal
Product
Keywords
Portal runtime error, Ticket generation failed, Creating assertion ticket failed for an unknown reason, Certificate under alias [SAPLogonTicketKeypair] cannot be retrieved from keystore view [TicketKeystore], Cannot read certificate from keystore, NoLogonDataAvailableException, iViews, Java , KBA , BC-JAS-SEC , Security, User Management , EP-PIN-AI , Application Integration , BC-JAS-SEC-LGN , Logon, SSO , Problem
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