SAP Knowledge Base Article - Public

3590010 - Incorrect Ineligibility Date for Enrolled Dependents in Dependent Eligibility Tracker Record

Symptom

Dependent eligibility tracker record created with incorrect Ineligibility Date for Enrolled Dependents. 

Environment

  • SAP SuccessFactors HCM Suite
  • SAP SuccessFactors Employee Central

Reproducing the Issue

  1. Go to the employee profile
  2. Enroll the employee to the specific insurance benefit as of the current date
  3. Enroll for the specific dependents
  4. Go to the "Benefits Admin Overview"
  5. Check the created records for "Benefit Dependent Eligibility Change Tracker" for the worker ID
  6. The "Benefit Dependent Eligibility Change Tracker" record is created with an incorrect "Ineligibility Date for Enrolled Dependents"

Cause

There are two Eligibility date configurations are created for the age group and system created only one tracker for the first ineligibility date, but it did not create it for the second due to a defect. 

Resolution

A code fix will be required for this scenario. Our engineering team is planning to deploy it in the 2H 2025 release. 

See Also

Keywords

SAP SuccessFactors, Employee Central, Global Benefits, Dependent Eligibility Tracker, Ineligibility Date, Enrolled Dependents, Incorrect Value, Age, Benefits Admin Overview, Benefit Dependent Eligibility Change Tracker, GBF, BEN-18736 , KBA , LOD-SF-EC-GBF , Global Benefits , Problem

Product

SAP SuccessFactors Employee Central all versions