3590530 - Why Is the Contact Email Address Not Saved When Creating a Lead via OData if the AccountPartyID Is Filled In C4C?

Symptom

It is observed that when creating a lead via OData in SAP Cloud for Customer (C4C), the contact e-mail address (ContactEMail) supplied in the payload is not saved in C4C in the following case:

1) AccountPartyID is filled with a valid account.
2) ContactPhone is empty in the payload.

Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications 2502

Keywords

OData; cloud for customer; c4c; Lead Creation; ContactEMail; AccountPartyID; ContactPhone; OData API; Lead Management; Contact Information; Email Not Saved; API Payload; Missing Contact Details; Lead Data; , KBA , LOD-CRM-INT-API , OData API (C4C Only) , Problem

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